营销之父彼得克鲁克( PETER DRUCKER )说过这么一句话, if we wan to know what a business is we have to start with its purpose , there is only one valid definition of business purpose : to create a customer . it is the customer who determine what a business is . For it is the customer , and he alone, who though being willing to pay for a good or service , converts economic resource into wealth ,things into goods. What the business thinks it produces not of first importance --especially not to the future of the business and its success . what the customer thinks he is buying , what he consider “value” is decisive , because it is the purpose of business to create a customer, the business enterprise has two --ad -only two -business functions: marketings and innovation.( 如果我们知道生意起源于它的动机, 那么定义动机的目的就是创造客户, 决定生意的就是客户自己, 在他自身的状况下, 他宁愿付钱购买相应的服务或者产品, 然后转化相应的经济资源为自己的财富和物质,生意的重要性来源于购买过程中,他认可的价值是独一无二的, 然后在这个过程中就创造了客户本身, 企业只有两个功能: 市场和创兴。